Welcome to the Glorion Casino privacy policy. We understand that trust is built on transparency, and this page explains how we handle personal and financial information connected to your account. As a brand operating under a license from Curacao eGaming, we collect and process data for account registration, verification, and payment purposes, and we work to keep this information handled responsibly at every stage. Below, we outline what we collect, why we collect it, and how you can reach us with any questions about your data.
The Information We Collect
When you register with Glorion Casino, we ask for personal details such as your name, email address, password, date of birth, and contact information. This information is required to create an account and to confirm that you meet the eligibility requirements for playing with us.
As part of standard verification procedures, we may also request supporting documents, including:
- Government-issued photo identification, such as a passport, national ID card, or driver's licence, used to confirm your identity.
- Proof of address, such as a utility bill or bank statement, typically dated within the last three months.
- Payment method verification, such as a screenshot or statement related to a card or e-wallet, which may be requested if you make a withdrawal.
In addition, when you use payment options such as Interac e-Transfer, Visa or Mastercard, or e-wallets like MuchBetter and ecoPayz, we collect the transaction details necessary to process deposits and withdrawals. This financial information is handled specifically for the purpose of completing your transactions and confirming that payment methods belong to the account holder.
How We Use Your Data
The information we collect is used to manage your account and provide access to our games and services. This includes verifying your identity during registration, processing deposits and withdrawals through your chosen payment method, and confirming eligibility for offers such as our welcome bonus of 100% up to C$750 plus 200 free spins.
We also use collected data to help prevent fraud and to meet obligations tied to our operating license from Curacao eGaming. This can involve reviewing account activity, confirming the accuracy of submitted documents, and responding to requests from relevant regulatory bodies.
Data may also support day-to-day account functions, such as applying wagering requirements correctly, tracking bonus validity periods, and maintaining accurate records for support purposes. If you contact our team through live chat or email, the details you share are used to address your specific query and provide a relevant response.
Data Sharing & Third Parties
Certain categories of data may be shared with parties that are essential to running our casino operations. This includes game providers such as NetEnt, Play'n GO, and Pragmatic Play, whose titles are available through our platform, and whose systems may require limited account or session data to deliver gameplay correctly.
Payment processors linked to methods such as Interac e-Transfer, Visa, Mastercard, MuchBetter, and ecoPayz also receive the information needed to complete deposits and withdrawals securely. Where required, information may be shared with regulatory bodies connected to our Curacao eGaming license, particularly for compliance checks or dispute resolution.
We share data only with parties directly involved in delivering our services, verifying accounts, or meeting licensing obligations. If you have questions about a specific sharing arrangement, our support team is available to help clarify how your information is used in connection with your account.
Data Security & Retention
We apply security practices designed to protect the personal and financial information submitted through registration, verification, and payment processes. Documents such as identification and proof of address are stored specifically to support compliance checks tied to our license.
We retain account and verification information for as long as necessary to meet the regulatory obligations associated with operating under our Curacao eGaming license, and to resolve any account, payment, or bonus-related matters that may arise. Once information is no longer required for these purposes, it is handled in line with our internal data management practices.
If you have concerns about how your data is stored or secured, you are welcome to reach out through our support channels for further clarification.
Your Privacy Rights & Contact Info
As a Glorion Casino player, you can expect that your personal information is used consistently with the purposes described in this policy, including account management, verification, and payment processing. Depending on your account status, you may be able to request access to the personal details we hold, ask for corrections where information is inaccurate, or raise questions about how your data has been used, in line with practices consistent with our Curacao eGaming license.
To exercise Glorion Casino data privacy rights or ask any question about how we handle your information, our team is available through several channels:
- Live chat on our website, available 24/7 for registered and prospective players.
- Email support at [email protected], with responses typically provided within 24 hours.
- Our on-site FAQ and help centre, which covers common account, bonus, and payment questions.
If you would like to review or update your personal details, you can Contact Support directly or Manage Account Settings from your player dashboard.